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GreenStone Achieves 95 Percent Satisfaction Rating
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​GreenStone customers give the assoication high marks for the 14th consecutive year.


GreenStone Maintains Strong Customer Service, 95 Percent Satisfaction Rating

GreenStone Farm Credit Services scored a 95 percent satisfaction rating among customers on a recently completed survey conducted by Michigan-based Advantage Research and Analysis. For fourteen consecutive years, customers of GreenStone Farm Credit Services have rated the cooperative with a satisfaction score above 90 percent.

“I am very proud of GreenStone’s outstanding team,” said President and CEO Dave Armstrong. “Each individual works hard to deliver quality and putting our customers first, which ultimately makes us a successful team by supporting the needs of our members.”  In fact, more customers reported the cooperative had improved performance over the previous year. Among several specific areas surveyed, effective support staff, being financially sound and effective loan officers were the top ranking factors of customer satisfaction.

“GreenStone’s 2015 customer satisfaction rate of 95 percent dominates that of most banks, which are more typically in the 65-85 percent range,” said Dr. Robert Myers of Advantage Research and Analysis. “The fact that GreenStone customer satisfaction rates have remained at such a high level for such a long time is even more impressive. Survey responses reflect a clear and consistent staff commitment to the needs of their customers.”

GreenStone customers throughout Michigan and Wisconsin, including a random selection of members from the cooperative's traditional, country living, and commercial customer segment, participated in the survey.