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Other Lenders Soliciting Your Business

Maybe you’ve seen them – perhaps you’ve even received one or more of them. We’re talking about those bright colored postcards that invite you to refinance your GreenStone, or PCA, or FLB mortgage with another lender. They even know how much you borrowed! How does that happen, and what does it mean?

Well, GreenStone is not the only lender in the world, and it certainly is not the only lender who actively markets its products to generate new business!

Sometimes these other lenders find that mass mailings that generate a 1% to 2% response are a valuable way of marketing their products. How do they get their information? You might wonder, when you get that solicitation in the mail, whether GreenStone has sold its customer lists or other information, and you might be offended by that. Some of these solicitations have been presented in a way that might suggest that GreenStone is somehow affiliated with the sender.

GreenStone values our customer relationships, so we want you to have the facts about these solicitations, and we want you to feel comfortable with how GreenStone handles your loans and your confidential information. It’s really fairly simple and straightforward:

• First, GreenStone never, ever, for any reason whatsoever, sells customer names, addresses, mailing lists or any other customer information to anyone. We strictly observe federal regulations that protect your rights to confidentiality.
• Second, these companies get the information for their mass mailings by combing the public records – register of deeds recordings, mostly – and they use the information to develop their mass mailing lists. They use information from recorded mortgage documents, including the name of the lender and the face amount of the mortgage. All financial institutions are required to record that information when they write mortgage loans; it’s simply a fact of doing business.
• You can be 100% confident that if you receive a solicitation from another lender to refinance your GreenStone mortgage, the lender who sent it did not receive any information from GreenStone about you, your loan, your mortgage, or anything else.

If you have any questions or concerns about this subject, please feel free to contact your local branch office. We are pleased to answer your questions and glad that you choose to do business with GreenStone.