Behind The Scenes
4/15/2020

In this behind the scenes, two GreenStone employees share their prospective on how GreenStone has grown and changed since the mergers in 2000 and in 2003. This year marks 20 years since ‘GreenStone’ was formed.  

Erica Norton 
Senior Credit Analyst  
20 years of service 
Schoolcraft, MI

What was it like being an employee during/after the merger? (moral, culture, atmosphere, etc.):  
I started working at GreenStone in June of 2000 after the merger, so it is hard for me to compare the before and after. I know it was, and even sometimes still is, difficult to get everyone from the various regions to do things the same way.   

 

How have roles and processes changed since the merger? 

I was a financial services officer The role of the Credit Analyst was pretty new to GreenStone in 2000. I think I was the second or third Credit Analyst in the company. Our role has changed A LOT. I spent my first few years just inputting financials and not really being responsible for the final numbers and loan packages, Financial Service Officers still did a lot of credit work. Today, Financial Services Officers have much less involvement with the actual loan credit process. In general, technology and automation in all segments (sales, credit, operations) has drastically changed how we do business. Less paper, less manual keying of documents, more efficient processes, and even the ability to do it all remotely!   

 

What was essential to GreenStone’s success from the merger to present day?  
Dedicated employees serving the best customers in the world!    

 

Looking back over the years you have been with GreenStone, what is the personal or company achievement you are the most proud of earning or accomplishing?  
Personally, I have been blessed to work with great co-workers and customers, which has resulted in my earning 10 Circle of Excellence awards. As a Company, I am proud of the growth we have been able to achieve while remaining focused on, and dedicated to, our customers. I am very proud of our relationships with our customers and the fact that we are not “just a bank” to them. 

 

What do you enjoy doing in your free time?   
At this point in my life, all my free time is spent chasing teenagers around to their various sporting events!     

 

Nicole Wesoloski 
Regional VP of Sales & Customer Relations 
19 years of service 
Little Chute, WI 


What was it like being an employee during/after the merger? (moral, culture, atmosphere, etc.): 
All mergers come with a level of uncertainty via the unknown. Change is hard. However, it was welcomed knowing there were positive benefits to our customers and employees. We all encouraged a positive outlook on the change and from the beginning, the term “Team GreenStone” was used. It is still as term we use today, and it means more to me today than it did back then.   

 

How have roles and processes changed since the merger? 
GreenStone has grown so much internally. Technology by itself has changed how we are able to serve our customers.  One thing that hasn’t changed is the core of who we are as employees. I’ve been here for almost 20 years, and the drive for perfection and the sensitivity towards the importance of our relationships with customers has never wavered. If anything, I have seen it increase as the industry challenges us to be better than we were the day before. 

 

How have benefits to members changed or improved since the merger? 
There are many. The financial strength of GreenStone brings benefits to our customers. We gave back $100 million in patronage this year. That’s incredible!  
With that: We are very competitive in the marketplace. Our staff is sought out for their industry knowledge and encouraged to continue their professional development. Our executive management seeks to stay engaged with our customers, and to stay focused on industry needs and changes.  

 

What was essential to GreenStone’s success from the merger to present day?  
Patience, humility, and a sense of humor go a very long way. As our team has increased over the years, it has brought a diversity of innovative ideas. Through the development and sometimes demise of these ideas, our progressive team continues to display the ability to collaborate for the common goal of GreenStone’s success.   

 

Looking back over the years you have been with GreenStone, what is the personal or company achievement you are the most proud of earning or accomplishing? 
Giving money back to customers is truly amazing. The look on their face the first time we give them a check is priceless. 
The other thing would be my team. I work with remarkable people who go above and beyond every day to serve our customers to the best of their ability. My teammates are passionate and show a level of integrity that is hard to find anywhere else. I’m lucky to work here.  

 

What do you enjoy doing in your free time? 
Free time – what’s that?! We are a sports family, so my husband and I are usually running to a field, court, or diamond watching one of our three kids play. I enjoy the chaos of it all as I know it will go by too fast. 

 

 

To view the article in the online 2020 Spring Partners Magazine, clickhere.



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