Borrower Rights
Our pledge to our members.
GreenStone is committed to our member-owners and providing a dependable source of financial services. We’re ready to assist you and help support your financial goals today and for years to come.
The Member’s Role
Call us
If you believe you may require temporary financial relief, communication with your lender is key. By starting the conversation, we’ll be able to help you determine a course of action to meet your unique needs.
Keep records up to date
We need accurate and up-to-date financial information and a realistic assessment of cash flow to understand your unique situation. This includes analyzing the cost of production for our agricultural and business members.
Plan ahead for success
A clear and reasonable outline of your future income and expenses is important for all members. When it comes to financial commitments for your business, a comprehensive business plan, including marketing, procurement and purchasing, operating expense adjustments, debt structure alternatives, and risk management plans should all be outlined in your business plan. This provides a strategic starting point to assess viable options on a short-term and long-term basis.
Stay in touch
Keep your financial services officer up to date on the status of your business or personal finances — the more communication, the better a solution we can partner on.
GreenStone’s Role
Our mission isn’t just words; it’s the reason our team works for you each day
GreenStone’s singular focus is supporting the success of our members and our rural communities by providing reliable credit and financial services. By delivering high quality and competitive products, while maintaining strong financial stability as an organization, we can extend credit and support in a manner that meets your specific needs. Furthermore, we strive to ensure you are treated with sensitivity and respect by all staff.
We take a proactive approach
We start from ground zero with each customer and utilize a variety of tools and strategies to create a customized service plan specific to each member’s unique needs. The process of determining what combination is the best fit starts with an individual analysis of your operation and goals.
Agriculture is a cyclical industry
While one member may see great opportunity, another may be met with equally great risk. We know this, and we’re here to help guide you through those variable markets.
Your rights are paramount
We act in accordance with federal regulations that prohibit us from speaking directly about any of our member relationships. GreenStone’s member “Bill of Rights” explicitly states that we maintain confidential treatment of all information and protect your privacy. Furthermore, our Borrower Rights outline your right to request restructuring of your loan if you cannot meet current payments.
Error Resolution/ Information Requests
If you wish to assert an error or wish to submit a qualified written request, with regards to your consumer purpose loan, please submit your request in writing to the following address in detail as to the error or concerns: GreenStone Farm Credit Services C/o Compliance Officer, Legal Services 3515 West Rd. East Lansing MI 48813
GreenStone pledges to work diligently to assist those in need, while balancing the delicacy of being a financially responsible organization. Member success and our stability have never been more important.
We’re here to help.
With locations across Michigan and northeast Wisconsin, we’re here when you’re ready to talk.