Get to know a few members of GreenStone’s information services (IS) leadership team!
Duane Brown: Director of Data, 8 years of service
What is your favorite part about your role?The best part of my role is finding ways to assist others or improve a process that makes someone’s day easier. Seeing the relief and appreciation on people’s faces when we resolve a pain point is what makes the work truly rewarding.
What is something people might not know about GreenStone’s IS department?
Many people don’t realize how specialized the IS department truly is. My role is within the Data and Analytics team, where we provide reports to the Board of Directors, executives, and the entire GreenStone organization. Within the Farm Credit System, strict regulations and internal controls must be followed, and we support these requirements to maintain compliance. Our team uses data to provide insights into our financial position and to help deliver the best possible customer experience.
What is the most valuable lesson you’ve learned during your time with GreenStone?
My most valuable lesson during my time in the IS department at GreenStone is having a purpose behind what we do. Many IS departments focus on what’s best for the business, but at GreenStone I understand the “why” behind the work and how it impacts revenue, customers or employees.
Josh Martin: Service Desk Manager, 15 years of service
What is your favorite part about your role?
I get the opportunity to lead the most incredible team that cares so deeply about our customers’ and users’ success. They are the reason I am so fulfilled in my role here at GreenStone!
What is something people might not know about GreenStone’s IS department?
Our department has more than doubled in size since I started in 2010. We’ve steadily grown to meet the ever-evolving needs of GreenStone to provide the best service and value to our customers.
What is the most valuable lesson you’ve learned during your time with GreenStone?
The relationships we build are the most important aspect to our success. A solid relationship leads to trust, and that trust allows everyone to not only be their authentic selves but empowers evolution and innovation to be the best at what we do.
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