Privacy & Information Security


GreenStone is concerned about helping its customers protect themselves from computer viruses, fraud, and identity theft in today’s world of electronic communications.


Website Security

GreenStone protects its website and all information you communicate through it for activities such as creating a MyAccess login, submitting a request for information form, initiating our online banking, or applying for a loanGreenStone utilizes current internet security standards of encryption, TLS, which stands for “Transport Layer Security” and ensures your information is encrypted between your computer and our website to prevent unauthorized access.


Email Security

Transport Layer Security is also used to ensure all email communication between you and our staff is encrypted and secured in transit. Ithere is a reason that layer of security in unable to be usedthat email message will automatically be delivered to our “Secure Messaging Portal” where the recipient will go to securely retrieve the message.


User Security

One of the best ways to protect your personal information is to create unique usernames and passwords for each account you have a sign-in. Users should create strong passwords that include capital letters, numbers, and symbols. Password should not contain personal information or dates.


GreenStone will never ask you in an email message to update your confidential information or to provide a PIN, account number, social security number, username, password, or other similar information. We advise our customers never to respond to any email or call that asks for such information, even if it appears to be from GreenStone or another financial institution. If you are unsure of the authenticity of a communication, contact us to confirm. If you suspect fraud has occurred in connection with your GreenStone accounts, please notify us immediately, by telephone or email, and we will promptly assist you in resolving the matter. Send concerns to or call 855-895-2761.


External Sites

When you visit our website, you may select a link to an external website outside our service, which means you will leave our site. These other sites may send their own cookies to collect data or solicit personal information. Other sites are not subject to our privacy policy and we are not responsible for the privacy policies for other sites, nor for the use of any information that these sites may collect. Information displayed on third-party sites are not supported or endorsed by GreenStone; therefore, we encourage you to familiarize yourself with their privacy and security practices.