Privacy & Security

GreenStone is concerned about helping its customers protect themselves from computer viruses, fraud, and identity theft in today’s world of electronic communications. GreenStone protects all personal information you communicate to use for such activities as creating a MyAccess login, initiating our online banking or applying for a loan by using current internet security standards of encryption, TLS.  TLS stands for “Transport Security Layer,” and ensures your information is encrypted in transit to prevent unauthorized access. 

GreenStone will never ask you in an email message to update your confidential information or to provide a PIN, account number, social security number, password, or other similar information. We advise our customers never to respond to any email that asks for such information, even if it appears to be from GreenStone or another financial institution. If you suspect that any fraud has occurred in connection with your GreenStone accounts, please let us know immediately, by telephone or email, so that we can assist you in resolving the matter. Send reports via email to or call 855-895-2761.

When you visit our site, you may select a link to an external web site outside our service, which means you will leave our site. These other sites may send their own cookies to collect data or solicit personal information. These other sites are not subject to our privacy policy and we are not responsible for the privacy policies for these other sites, nor for the use of any information that these sites may collect. Information displayed on third-party sites are not supported or endorsed by us; therefore, we encourage you to familiarize yourself with their privacy and security practices.


COVID-19 Updates: Safely Serving You Remotely

We are committed to providing a clear path of service and financial programs to support our customers. While our lobbies are closed, please call to allow us to provide you the best solution to your needs. Find all COVID-19 updates by clicking here