Our Country Living team provides specialized products and services including construction financing, vacant land loans and rural home mortgages for our customers. These team members provide a deep knowledge and years of experience. In this section we introduce you to two of them.
Tricia Koenigsknecht
Customer Service Representative
11 Years of Service in St. Johns
Describe how your role carries out the GreenStone mission of supporting rural communities and agriculture:
As a customer service representative (CSR), I sit on the front lines serving the customer and helping GreenStone become rural America’s first choice for financial services. All customer phone calls and walk in’s come through the customer service representative team, allowing us to help set a positive first impression.
Having grown up on a farm in the small community of Fowler, Mich., I understand both the pride and heartache that comes with agriculture. As well as the joy that comes on the country living side of our business when we help someone build their dream home. This background allows me to relate to our customers, but above all, focus on treating each of them just as I would want my family and me treated.
What role do you play in GreenStone’s efforts to offer the best customer solutions?
I participate in many committees to develop and test new processes to help gain efficiency across the organization. That is one of the things I appreciate most in my role and about GreenStone – we are always looking for ways to do things better in the future.
What do you enjoy most about your role at GreenStone? I feel honored to work for a company that supports a great work/life balance by offering flexibility. I also enjoy meeting new customers and helping our current customers with their loan needs. There is no greater feeling than when we receive a referral from a current customer because of our focus on excellent service.
What changes have been incorporated in your role to meet evolving customer needs?
As we live in a digital world, we continue to focus on technology enhancements and how we can add it into our delivery model, but yet still maintain the local, personalized service our customers appreciate and deserve.
What do you enjoy doing in your free time?
In my free time, I enjoy spending time with my husband, Derek and our three children, Adysen, Avery and Asher. Our kids love sports, so most times you will find us on a basketball court or a ball field cheering them on. We also enjoy spending summers at the lake. In our down time, while rare, I enjoy traveling and exercising.
James Miller
Credit Analyst
9 years of service in East Lansing
Describe how your role carries out the GreenStone mission of supporting rural communities and agriculture:
On a daily basis, we work with customer loan requests for a variety of country living needs, including unlimited acres and unique types of property. We are unique in that we finance these rural properties; for example, vacant land, homes on acreage, and custom homes.
What do you enjoy most about your role at GreenStone? I enjoy working with all my coworkers. We have a really good team and work very well together.
What changes have been incorporated in your role to meet evolving customer needs?
We recently revised GreenStone’s lending standards to ensure they align with customer needs and industry trends while balancing risk for the cooperative. Through this team approach involving numerous staff roles and responsibilities, we have been able to work with more customers through a shorter timeframe, and better meet the expectations of our members.
What do you enjoy doing in your free time?
In the summer, I like to golf and go out to the lake. In the fall, I like to hunt and watch football (Go Blue!).
To view the full article, click here: https://issuu.com/greenstonefcs/docs/partnerssummer19_web/22
